Appointments and Punctuality:
It is important for our appointments to begin on time. Punctuality is a sign of respect and shows we value the work we do together.
If you are unable to keep an appointment please notify us as soon as possible so your time slot can be offered to someone else. Please see the fee schedule for penalties for cancelling appointments.
The written and verbal information you share with Home Harmony will be kept confidential and will not be shared outside of our sessions. Further considerations regarding protecting your privacy will be discussed at the initial session.
Commitment to Progress:
We believe it is important for Counsellors to be caring and sensitive; however, we work from a base of honesty, straight-forwardness and a commitment to change.
We will dedicate our resources, passion, knowledge and energy to our sessions and we expect the same from our clients.
Your Right to be Heard:
Providing you with a positive experience is crucial to us here at Home Harmony.
If at any time you are not satisfied with the service provided you have a right to voice your concerns and be heard.